Refund and Returns Policy
Effective Date: December 4, 2024
Thank you for shopping at Nariclimb! We strive to provide high-quality kitchen appliances and an excellent shopping experience. If you are not entirely satisfied with your purchase, we’re here to help.
1. Return Policy
You have [X] days from the date of receipt to return items purchased from our website. Items must be unused, in the original packaging, and in new, resellable condition to be eligible for a return. Certain products, such as perishable goods or custom orders, may be non-returnable. Please refer to the product page for specific return instructions.
2. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed to your original payment method within [X] business days. Shipping fees are non-refundable.
3. Exchanges
If you would like to exchange an item for the same product or a different one, please contact us within [X] days of receiving your order. You will be responsible for the return shipping costs for the exchanged item.
4. Damaged or Defective Items
If you received a damaged or defective item, please contact us immediately at info@nariclimb.net or call 248-293-6860. We will provide you with a return label and ensure that a replacement is sent to you at no extra cost.
5. How to Initiate a Return
To start a return, please contact our customer service team at info@nariclimb.net with your order number and details about the item you wish to return. We will provide you with return instructions and any necessary forms.
6. Shipping Costs
Customers are responsible for the cost of return shipping, except in cases where the item is defective or damaged. Please note that the original shipping charges are non-refundable.
7. Contact Information
For any questions or concerns regarding returns or refunds, please don’t hesitate to reach out to our customer support team at:
- Email: info@nariclimb.net
- Phone: 248-293-6860
- Address: 3322 Tennessee Avenue, Troy, Michigan, United States
We appreciate your business and aim to resolve any issues to your satisfaction!